Selden, New York
Not resolved
0 comments

Update by user Apr 30, 2015

The issue is resolved. It took a long time but they apologized and gave my son 1,000,000.00 in Shark Cash.

Update by user Apr 15, 2015

Although it took a long time the issue was resolved to my satisfaction. They gave me $1,000,000.00 in shark cash.

Original review posted by user Mar 16, 2015

I was playing GTA. I wanted to buy something so I tried to purchase shark cash.

I never got it. I didn't know servers were down so I tried again. Again nothing. I continued to wait and see if I received the cash when the servers were back up.

The money was already taken out of my bank account in a pending status. I tried calling Rock Star all night Tuesday, March 10, 2015. All there circuits were busy and I could not get thru until Wednesday, March 11, 2015. I spoke to Jonathan A.

He told me to provide the following information: Social Club Nickname, Xbox Gamer tag, The amount of GTA $ lost that was purchased with shark cards, and date of occurrence. I was sent an e-mail that requested this information. I e-mailed the information back. After the case was reviewed I was sent an e-mail stating that the case was escalated to the proper department.

On Thursday March 12, 2015 I received an e-mail from Jonathan A. stating that they were unable to verify my claim and according to their records that we did receive the in game money from the Shark Card that was purchased. With that I called them again and told them (not very nicely) that that was an unacceptable answer. They told me to turn the Xbox off and then after a minute turn it on again hoping that the cash would appear.

It did not. They escalated the case to a higher department on March 12,2015 at

8:30 PM. I called a couple more times that night because I did not feel that I should have to wait again for an answer. They told me it would take 1 to 2 days to get an answer.

It is now March 16, 2015 at 2:13 PM and I have still not gotten an answer. I have some one at Xbox trying to help with this case. I will be calling my credit card company to file a dispute and also filing a complaint with the Better Business Bureau shortly.

I realize the money involved is only $21.70, but at this point it is the principal.

I don't think customers should be treated like this. This is the worst company I have ever had to deal with.

Product or Service Mentioned: Rockstar Games Account.

Reason of review: Poor customer service.

Monetary Loss: $22.

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