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1.0
Details
Rockstar Games - Do not buy games on steam that requires other launchers.
Rockstar Games - Do not buy games on steam that requires other launchers.
Rockstar Games - Do not buy games on steam that requires other launchers.
Rockstar Games - Do not buy games on steam that requires other launchers.
Update by user Feb 13

Trying one more time since the ticket has been closed already and no one answers.Here is all the history.Fra: Ola Engen Sendt: tirsdag 11. februar 2020 18:59Til: Rockstar Support Emne: Sv: [Rockstar Support] Re: Request #1612**** I uploaded the screenshots that was...

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Ola E
#1825087

Tried posting the conversation between myself and Rockstar Games, but only the end of it was actually posted so i try again: "Trying one more time since the ticket has been closed already and no one answers. Here is all the history.

Fra: Ola Engen Sendt: tirsdag 11. februar 2020 18:59 Til: Rockstar Support Emne: Sv: [Rockstar Support] Re: Request #16121083 I uploaded the screenshots that was requested in this mail. Unfortunately i did not find the CDkey. My friend bought it as a gift and got no CDkey in his email.

Also am not able to locate the CDkey in steam with the normal functions i know about, i also took a screenshot to show you that the "CDkey" option is missing when right clicking. If i use the same function on for example GTA V i am able to see the "CDkey" tab, and if i search in regedit i find GTA V CDkey, but not RDR. If there is any way i can locate the key, i would appreciate some help with that. steamID64: 76561197987015030 Fra: Rockstar Support Sendt: fredag 31.

januar 2020 15:06 Til: Garderobemann1 Emne: [Rockstar Support] Re: Request #16121083 ##- Please type your reply above this line -## Your request has been marked solved. Feel free to respond directly to this email and your comments will be added to the ticket. To review the status of the request and add additional comments, follow the link below to log on to Social Club and you will then proceed to your support ticket. https://support.rockstargames.com/requests/16121083 Note that Social Club is a free Rockstar community service which offers access to special in-game bonuses and exclusive website features.

If you do not already have a Social Club account, you will need to create an account after clicking the above ticket link to access your ticket. If you do not have a Social Club account, you can still update your ticket as necessary by replying directly to any emails you receive from Support. Neal A. (Rockstar Support) Jan 24, 08:58 EST Hello Garderobemann1, Thank you for contacting Rockstar Support.

We understand your concern with regards to not being able to play Red Dead Redemption 2. We apologize for the inconvenience caused to you. We would like some more information to verify the ownership of your account linked to the game for further investigation, please provide us the below information: Screenshot of the email receipt for the game showing the date and amount of purchase. Screenshot of the full Steam window showing your Steam username and the game in your Steam library.

Screenshot of the Steam CD Key window clearly displaying the code. The activation serial key typed into the text body of the request. Your Steam ID64 (this can be found using http://steamidconverter.com/) Once we have this information, we will research your issue and get back with you when we reach a resolution. Best regards, Neal A.

Rockstar Support Garderobemann1 Jan 23, 10:31 EST I gave you my Gamertag and steam ID on last post. I also told you that I can not enter my E-mail and this is why I need help. My friend paid for the game and I did not chose to link it to that spesific account, that's something rockstar did automatically. Date of birth is 26.03.94 if this is of any relevance.

My original question is still not answered: "is it possible to help me recover my account without my Email, is there any other information I can provide that enables you to help me instead of sending an automatic answer? Or is the answer simply "no"? If you can't help me I want a real answer and a refund for the game I cannot open thanks to you and not a copy paste standard trash answer that's says you want to help me, but contradicts every bit of information I just gave. Kalab H.

(Rockstar Support) Jan 20, 19:07 EST Hello, Thank you for contacting Rockstar Support. We would be glad to help reset the Authenticator for you, but before we proceed, we seek your help to gather the following pieces of information for verification purpose: Platform name (PSNID / Gamertag / Steam ID) Date of Birth associated with the Social Club account Note: The reply to this message would need to be via the email which was used to create the Social Club account, and not by logging into the Support site and updating this ticket, for us to verify the ownership of the account. Once we have all the required information, we can go ahead and help you reset the 2-Step Verification of your account. Best regards, Rockstar Support Garderobemann1 Jan 20, 13:49 EST Hey!

I had auto login on my old social club account, and when my friend bought Red Dead Redemption 2, steam automatically linked the game to my old GTA V account. Then i had to download the rockstar launcher, but when i had done that i was asked to confirm my e-mail account, and i can't do that anymore becuase i have been unable to retrieve the e-mail account for years, sadly i don't remember enough details to get it back, have tried TONS of times and decleared the e-mail as lost. I asked steam to link red dead redemption to another account, but they say they say i need to contact you to get the help i need. Is there a way to link my account to another email or link RDR 2 to another account, with any other personal or payment information?

If not, i need refund because i have not been able to play the game and also my GTA V stopped working when i needed to verify my email again.

If i can't fix this i can't play any rockstar game and will not buy any more of them. old email: mr.bombastic-fantastic@hotmail.com"

ID
#1791614 Review #1791614 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Pros
  • Funny games
Cons
  • If you get mail trouble you risk losing everything you paid for
Loss
$1200
Preferred solution
Let the company propose a solution

Rockstar Games - Unable to go online or character 1

3.4
Details
They ignored my customer support call
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ID
#1779250 Review #1779250 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Pros
  • Great games
  • Community
  • Fun
Cons
  • Bad customer services
Reason of review
Poor customer service
Loss
$160
Preferred solution
Fix the online issue

Rockstar Games - Annoyed!!! Been trying to contact for weeks

Wnat my twitch benefits *** sake been trying for weeks
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ID
#1778965 Review #1778965 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Cons
  • Fun when works
Reason of review
Poor customer service

Rockstar Games - Question about gta online

1.0
Details
the customer service number you gave me did not work. It is so difficult to try and get a hold of your customer service for something so simple. This is the worst experience trying to contact customer service for nothing. I have a question and want to talk to someone not email or talk to a machine. You guys make this so difficult its like you don't care about your customers that spend there hard earned money on your product
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ID
#1775267 Review #1775267 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Cons
  • Trying to get consumer service to contact me
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Make it easier to contact customer service

Rockstar Games - I need help

1.7
Details
I thought it would be a person on call to help but it wasnt. Im waiting on and email back from support and Im not for sure when its coming and Im getting really passed off that I cant play because I *** up my verification
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ID
#1769327 Review #1769327 is a subjective opinion of poster.
Location
Fort Smith, Arkansas
Service
Rockstar Games Customer Care

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Rockstar Games - Fruad employee

I have screen shot of a person claiming to be an customer support employee of rockstar that scared me call me at 7177581336
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ID
#1769146 Review #1769146 is a subjective opinion of poster.
Location
Mount Wolf, Pennsylvania
Service
Rockstar Games Customer Care

Rockstar Games - That you guys will actually pick the phone up to answer my call

Can't even pick up animal hide in game complete and utter *** red dead redemption two I want you guys to fix this because this is ***
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1 comment
Anonymous
#1809433

Go eat a snickers.

ID
#1764534 Review #1764534 is a subjective opinion of poster.
Location
Punta Gorda, Florida
Service
Rockstar Games Customer Care

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Rockstar Games - Problems

1.0
Details
Call was answered by automated voice redirecting the rejecting my call
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ID
#1761534 Review #1761534 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Rockstar Games - Don’t let your hopes get down, best CS I’ve used.

4.1
Details
So i was GTAV, and a friend of mine, was helping me grind out around $5m, TONS of blood, sweat and tears. I was saving for the deluxo(a flying car) to which I got, and had for a couple weeks until it just randomly disappeared! I made a rockstar support ticket, (<92hr estimated wait time)- and got a response within 1-2 hours! Not only was it fast, but they gave money straight to my account, enough for the car, all the upgrades, and $600k left over! Absolute best, and reliable customer service I think Ill ever find for a while.
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ID
#1758030 Review #1758030 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Service
Rockstar Games Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.7
Details
I logged a ticket about my game not working; to this day I can't play the story because of an as yet undetermined issue. They gave me a bunch of solutions copy pasted from a somewhere for their entire library of games, and none of them worked. Then they closed the...
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ID
#1757540 Review #1757540 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Pros
  • Made great games when they work
Cons
  • Will not help fix problems when they are wrong
  • Do not care to keep loyal players
  • Poor customer service
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund

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Rockstar Games - Gta5 progress loss

1.0
Details
Been waiting a year for a reply and nothing I've just lost money exp and more because you guys wont talk to customers
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ID
#1756666 Review #1756666 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Cons
  • Losing my oppressor
  • Cheaters takeout the fun
  • Lost game progress
Reason of review
Poor customer service
Preferred solution
Want the progress I earned for my game

Rockstar Games - Dont *** call, waste of your time.

I was on the phone for 30 mins with no answer. Rockstar your notning but trash. Fix the *** games, this is ridiculous. Next game coming out from you glitch *** I will not buy tell mine are fixed
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1 comment
Boleslaus
#1799310

What’s there number

ID
#1748375 Review #1748375 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service

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Verified Reviewer

Rockstar Games - There dog *** they don’t care about us

They never answer and they just hung up on me
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ID
#1734083 Review #1734083 is a subjective opinion of poster.
Location
Framingham, Massachusetts
Service
Rockstar Games Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund

Rockstar Games - Keep your email

I need to switch the email that the social club and startup game sends emails too the current email has been out of service for a while
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ID
#1731513 Review #1731513 is a subjective opinion of poster.
Service
Rockstar Games Customer Care

Rockstar Games - I have to change my email but I lost my phone

1.0
Details
I lost 296 in caloing cstomer call and did not speak with anyone. The call didn't connect to me but still my amount of 296 got deducted. I am very unhappy. Wanted refund for the same
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ID
#1731449 Review #1731449 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Cons
  • How you took all my money
Reason of review
Poor customer service
Loss
$296
Preferred solution
Full refund