Product: Rockstar Games Customer Care Clear all filters (51 of 51 reviews match)
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Rockstar Games - Coustmer service

I contact yesterday no one answers
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Review
#1309407 Review #1309407 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service

Rockstar Games - Missing money

It told me the number was no longer in service
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Review
#1305178 Review #1305178 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Problems with payment

Rockstar Games - I want my businesses back

It’s been two days since I last posted about rockstar accusing me for cheating and taking everything I bought with my money. If you guys refuse to give me back my businesses then you should at least give me back my 60 million dollars that I spent. My psn is mc_713_htx
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Review
#1280234 Review #1280234 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service

Rockstar Games - I’m STUCK IN BAD SPORT

1.0
Details
I’ve been in bad sport mode for 5 days. I can’t get in contact with anyone. I’m done with this and rockstar games
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Review
#1265288 Review #1265288 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service

Rockstar Games - Terrible service

1.3
Details
You provide information, and they ignore you with automated messages.
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Review
#1094695 Review #1094695 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service

Rockstar Games - Good game Terrible Customer Support

2.3
Details
GTA5 is has one of the greatest multiplayer games of this era for me, but don't even get yourself in a situation where you need to call customer support. Because you wont get any help. A hacker stole your account and had a party with your stats? Your fault. A glitch broke open your garage and then your cars run away like dogs waiting their chance at freedom from its owner? Your fault. The customer support is so awful that you have to wait weeks just to get a reply. In fact if you were calling customer support because you got banned you'll probably resolve your issue by the time the ban is lifted. One of the worst customer supports I've ever had the displeasure of dealing with. And they dare go the MMO route where a game lives and dies by customer support... lmao anyways Do not buy any Rockstar Multiplayer Focused game in the future. They showed they cant handle that market.
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Review
#994925 Review #994925 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Pros
  • Game itself
Cons
  • Poor customer service hackers
  • Customer service
  • Website design
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution
Tags
  • GTA5

Rockstar Games - Customer Care Review

1.0
Details
So I talked to this guy and he didn't give me his name and I told him the problem that I have with Grand Theft Auto 5 and the problem that I had was my break wouldn't work even though I have modded out my car and he didn't believe me so I waited on hold for 10 minutes and he told me that he would email me and I had to video it for them to investigate it once again I do not trust them and he was very rude he tried to argue with me of what my question was and he didn't even answer it it was some guy so yeah I would not call them if you need help I would just file a complaint here!!!
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Review
#982120 Review #982120 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service

Rockstar Games - RockStar is a ***-artist.

1.0
Details
Rockstar Games - RockStar is a ***-artist.
I got ban for some modder that came into the game and did something called a money drop. It doesn't matter how fast you run or where you hide it still drops on your head. I told the rep at rockstar what had happen but he didn't act like he cared. I asked him if he could pull the video session up and tell me the name of the hacker so I may sue him, he said no that they can't pull up such playback videos. I then asked how you can protect yourself from this money drop and he said deposit it into the bank and we will remove it. I'm sorry but a few friends did that who was not modding neither got banned for doing that as well. So I guess your screwed either way. Looking at videos online I saw there was a lot of members getting ban who did nothing wrong. I heard it was a scam by RockStar to boost sales by making people buy another product key to continue playing online with friends. I'm sad to say but I believe it.
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Review
#979073 Review #979073 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Pros
  • Game and the graphics
Cons
  • Poor customer service
  • Hackers
  • Customer support and modders
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Gaming Support
  • GTA5

Rockstar Games - Customer Care Review

I'll open this up with saying I never go out of my way to leave a bad review but they definitely deserve it. I bought grand theft auto V, and at that 3 separate times. I bought it for Xbox 360, then for Xbox One, then for PlayStation 4. Rockstar was GLAD to take my money three separate times, and between buying the game and in game purchases, I had probably spent $250+ on which there was never an error. HOWEVER, when it came to helping me out with problems I encountered, such as not getting the money I BOUGHT in game, or TRANSFERING the characters from console to console, they didn't seem too enthusiastic to help me... actually, they didn't seem to help me at all. "Sorry. The bottom line is that you can't transfer between next gen consoles." "Okay but you can transfer from previous to next gen, right?" "Yes you can" "And if the transfer was made to my account in an error, you would've changed it correct" "Well yes" "So then it is safe to assume you can act as if this was an error and wipe it then transfer my old 360 to my PS4, correct?" "No you can't it was successful last time so nothing can be done." "Can't you give me some sort of reparation to make up for the fact that I've bought this game 3 times.." "Nope. Is there anything else i can help you with?"... Literally absolutely useless. Noncompassionate robots that did nothing but read off of a computer screen. Thanks rockstar, I'm glad you *** took money from a loyal customer on 3+ occasions with out a problem, but failed to reciprocate even a tiny degree.
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Review
#978153 Review #978153 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service
If you have any problems with games that were purchased legally, don't call their customer no-service!You will be treated as a thief and get the same message from their band of idiots!!! THEY SUCK!!!! I will exercise my displeasure with my money from now on!!! If it...
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1 comment
Anonymous
#1175611

Yep thats exactly how rockstar works. Filty rats dont care about their game. Its just the money.

Review
#853270 Review #853270 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service