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How can I get refunded?

I bought an insurgent in gta 5, 2 days ago and still have not received it, I tried calling mors mutual insurance, tried the mechanic, and I even let my Xbox idle for 2 hours, and still have not received it, I don’t know what else to do.

1 answer
#1859904
According to Rockstar Games refund policy you have 14 days after purchase at the discretion of the retailer. No Digital Game or bundle purchases will be refunded if:
  • the transaction included physical goods, virtual currency, virtual goods or any other non-refundable item;
  • there are more than two hours of playtime collectively associated with the games in the transaction.
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Questions 189