State: New York Product: Rockstar Games Customer Care Clear all filters (8 of 57 reviews match)
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Rockstar Games in Albany, New York - Rockstar took all my money

1.0
Details
It wasn’t solved I’m also done with this *** all the grinding was all for nothing *** you all I’m done
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Review
#1598957 Review #1598957 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service

Rockstar Games in Manhattan, New York - Framed

1.9
Details
I was framed by another player, I had money dropped on me a few hours later i was suspended. and no way to contact Rockstar and talk to a person only support who keeps closing the support tickets without answering the questions
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Review
#1505255 Review #1505255 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Pros
  • Game itself
Cons
  • Rampant hacking and exploiting at the cost of honest players
Reason of review
Poor customer service
Loss
$130
Tags
  • Scam
  • Horribe

Rockstar Games in Fairport, New York - My items are missing on GTA 5

No one answered With out any help
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Review
#1495860 Review #1495860 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service
1.0
Details
Rockstar Games - Modders
Rockstar Games - Modders
Rockstar Games - Modders
Rockstar Games - Modders
Rockstar Games - Modders
I told R* about some modders that are still playing even when I reported them in game. All I got from R* rep was {Thank you for contacting Rockstar Support. I appreciate your cooperation in helping to keep GTA Online fair for all players. The most effective way to...
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1 comment
Edward Burton
#1710653
Video Game Expert

According to Rockstart Games FAQ page, if there is something you want to tell Rockstar Games, ask or bring to their attention, you should use Mouthoff and let them know at https://www.rockstargames.com/.

Review
#1430447 Review #1430447 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Cons
  • Rockstar does nothing to stop modders
Reason of review
Poor customer service
Loss
$50
Preferred solution
Scan account with level 1100 or more and banned them. They have modded accounts to get more money.
Tags
  • Gta V

Rockstar Games in New York, New York - Didn't receive my pre order bonus

1.0
Details
I tried to call because i didnt receive my pre oder bonus multiple times no one answer my problem hasnt been resolved and im upset about it please call me back so we can resolve the issue!!!
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Review
#1332338 Review #1332338 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service

Rockstar Games in New York, New York - Missing money

It told me the number was no longer in service
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Review
#1305178 Review #1305178 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Problems with payment

Rockstar Games in New York, New York - Good game Terrible Customer Support

2.3
Details
GTA5 is has one of the greatest multiplayer games of this era for me, but don't even get yourself in a situation where you need to call customer support. Because you wont get any help. A hacker stole your account and had a party with your stats? Your fault. A glitch broke open your garage and then your cars run away like dogs waiting their chance at freedom from its owner? Your fault. The customer support is so awful that you have to wait weeks just to get a reply. In fact if you were calling customer support because you got banned you'll probably resolve your issue by the time the ban is lifted. One of the worst customer supports I've ever had the displeasure of dealing with. And they dare go the MMO route where a game lives and dies by customer support... lmao anyways Do not buy any Rockstar Multiplayer Focused game in the future. They showed they cant handle that market.
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Review
#994925 Review #994925 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Pros
  • Game itself
Cons
  • Customer service
  • Poor customer service hackers
  • Website design
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution
Tags
  • GTA5

Rockstar Games in New York, New York - RockStar is a ***-artist.

1.0
Details
Rockstar Games - RockStar is a ***-artist.
I got ban for some modder that came into the game and did something called a money drop. It doesn't matter how fast you run or where you hide it still drops on your head. I told the rep at rockstar what had happen but he didn't act like he cared. I asked him if he could pull the video session up and tell me the name of the hacker so I may sue him, he said no that they can't pull up such playback videos. I then asked how you can protect yourself from this money drop and he said deposit it into the bank and we will remove it. I'm sorry but a few friends did that who was not modding neither got banned for doing that as well. So I guess your screwed either way. Looking at videos online I saw there was a lot of members getting ban who did nothing wrong. I heard it was a scam by RockStar to boost sales by making people buy another product key to continue playing online with friends. I'm sad to say but I believe it.
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Review
#979073 Review #979073 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Pros
  • Game and the graphics
Cons
  • Hackers
  • Customer support and modders
  • Poor customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Gaming Support
  • GTA5

Contact Rockstar Games Customer Service

Mailing Address:
Take-Two Interactive Software, Inc.
622 Broadway
New York, New York 10012
United States
Phone:
(212) 334-6633
All Rockstar Games Contacts