Contact Rockstar Games Customer Service
Rockstar Games Phone Numbers and Emails
Toll-Free Number:
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(866) 922-8694
General Info:
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(212) 334-6633Rockstar Games
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(646) 536-2842Take2Games
Rockstar Games Emails:
Rockstar Games Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Rockstar Games Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Rockstar Games is 2123346633. 66% of consumers used this number to address their issues and concerns. Meanwhile, 25% of users reported contacting a real person successfully by dialing the phone number 8669228694.
The average hold time is more than 30 min. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Rockstar Games may ask you for the following information to identify you as a customer: email, first and last name or customer id.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Rockstar Games Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Rockstar Games is 2123346633. 66% of consumers used this number to address their issues and concerns. Meanwhile, 25% of users reported contacting a real person successfully by dialing the phone number 8669228694.
The average hold time is more than 30 min. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Rockstar Games may ask you for the following information to identify you as a customer: email, first and last name or customer id.
People call Rockstar Games mainly because of product/ service, account and request for information.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Rockstar Games is mouthoff@rockstargames.com. 72% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Rockstar Games Website:
Rockstar Games Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Privacy Inquiries
Take-Two Interactive Software, Inc.
110 W. 44th St.
New York, NY 10036
United States
Take Two Interactive Software Europe Limited
Take-Two House, 30 Cleveland St.
London, W1T 4JD
United Kingdom
Fax:
Rockstar Games Customer Service Reviews
So, this started a week ago. A simple question about my account has turned into a major issue for me.
The customer service team responds extremely rude and condescending. I refused to accept the apology in the form of "helping with my account". I was looking to get some sort of help in GTA $ because accounts cannot be transfered and I have hundrends of millions in assets and $ built up on my Xbox One account. After explaining how rude the customer servuce as they sent my account 100 million and some levels.
They said it was feom my Xbox Ones levels and worth. This has not been an easy ride for me. I simply just wanted to get my vusinesses started and still probably 60 million shy of "Only that".
Im not sure why after dealing with a couple extremely rude employees and them saying they are trying to help that they cant just send me the othe 60 so i can be closer to business being better. After having hurt feelings and days of actual fruatration just from the rude communication, why not just help the correct way?
Rockstar Games did not accept my call, which left me both frustrated and disappointed. I had been trying to get in touch with them regarding an issue I was experiencing with one of their games, hoping for some direct assistance or clarification.
After navigating through their automated phone system, I finally reached a point where I expected to speak with a representative, but instead, the call was either dropped or not answered. As a dedicated fan of their games, particularly the Grand Theft Auto and Red Dead Redemption series, I had hoped for better customer service, especially from such a renowned company. My issue seemed urgent, and I was eager for a solution that I couldn't find through their online resources. However, being unable to reach someone directly not only delayed the resolution but also left me feeling somewhat overlooked as a consumer.
While I understand that large companies like Rockstar might receive overwhelming amounts of calls, it would be ideal for them to improve their customer service channels. Whether it's through a more responsive support system or better online resources, offering more effective communication options would greatly benefit both the company and its loyal players.
Rockstar Games did not accept my call, which left me both frustrated and disappointed. I had been trying to get in touch with them regarding an issue I was experiencing with one of their games, hoping for some direct assistance or clarification.
After navigating through their automated phone system, I finally reached a point where I expected to speak with a representative, but instead, the call was either dropped or not answered.
As a dedicated fan of their games, particularly the Grand Theft Auto and Red Dead Redemption series, I had hoped for better customer service, especially from such a renowned company. My issue seemed urgent, and I was eager for a solution that I couldn't find through their online resources.
However, being unable to reach someone directly not only delayed the resolution but also left me feeling somewhat overlooked as a consumer.
While I understand that large companies like Rockstar might receive overwhelming amounts of calls, it would be ideal for them to improve their customer service channels. Whether it's through a more responsive support system or better online resources, offering more effective communication options would greatly benefit both the company and its loyal players.
How Good is Rockstar Games's Customer Service?
Summary of Rockstar Games Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Rockstar Games?
Product/ Service Question:
- “Game won't start”
- “I have hooked my GTA game onto my friends and now it is being weird.”
- “My house burnt down in a house fire and I'm a really big fan of red dead redemption two and I was wondering if they could help me out”
Account Question:
- “Hello I'm wonder if I can get my account back to ps4 Version of gta5 bc I let my nephew play and he didn't know what he was doing and he accidentally merged it to GTA five NexGen console”
- “Hacking using invisibility”
- “Recovery account”
Request for Information Question:
- “I’m here to make a request cause my nephew was playing on my PlayStation and he accidentally he was playing GTA and he accidentally clicked immersed account on GTA five for next GEN console. I was wondering if you can switch it back to the PS4 vers”
- “Don't remember email to my account for rock on PC”
- “Help with my account”
Shipping and Delivery Question:
- “Purchased Gold Bars For RDR2 days ago and have not received.”
- “Red dead redemption lobby size”
- “Report a cheater get them band”
Cards Question:
- “Purchased shark card last week still not seen in game”
- “Shark card issue”
- “Bought shark card and didn't get money”
Refund Question:
- “Refund”
- “Need money back”
- Money back
Payments and Charges Question:
- “Money missing from heist”
- “Payment”
- “Missing money from heist”
Activation/ Cancellation Question:
- “Activation key”
- “I can't renew my GTA v license”
- “What to know why I can't renew my license”
Return/ Replace Question:
- “They have not replaced my in game items now 2”
- “I'll like to change my gmail on rockstar”
- “To change my email address”
Staff Question:
- “Services issues”
- “Customer service”
- “Service down”
Employment Question:
- “Applying for a job if hiring”
- “Distubuter”
- “Employment”
Website/ Application Question:
- “Votre site de bs”
- “Website is not solving my problem”
- “Website Issues With A Transaction”
Other Question:
- “Migration issue”
- “Cheating on rdr2”
- “Problems”
Compare Rockstar Games To
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