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Verified Reviewer
New Reviewer

Horrible costumer service

I bought a $50 xbox gift card for GTA V for my son to use to buy items online while he plays this game. Rockstar charged my credit card an additional 3.95 and then never added the money to the GTA account. When I finally got in touch with not a person but emails I was...
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ID
#1183418 Review #1183418 is a subjective opinion of poster.
Cons
  • 0 that s my rating
Reason of review
Poor customer service
Loss
$54
Preferred solution
Full refund
New Reviewer

Caveat: Do not buy (akula,khanjali,rogue,hunter, avenger) or purchase shark card

CAVEAT : Do not buy (akula,khanjali,rogue,hunter, avenger) save your cash , v65 molotok flight model is bugged rockstar knows it and refuses to fix it, akula flight model unstable bugged rockstar knows it and refuses to fix it, rogue flight model is bugged and unstable...
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1 comment
#1554321

I concur, as I purchased the Akula in September of 2018 being unaware that the combination upgrades on the Akula rendered the homing missiles useless (twin 50 caliber turrets and homing missiles combination upgrades). RockStar is apparently aware of the issue but doesnt refund the purchase and hasnt resolved the issue for several weeks (months?).

ID
#1172721 Review #1172721 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Rampant hacking and exploiting at the cost of honest players
  • Canned bot responses and broken game
Reason of review
Return, Exchange or Cancellation Policy
Loss
$160
Preferred solution
Let the company propose a solution

Game isint working

Gta5 isnt working for me since 1 month as ihad spent a lot for it . Rockstar games is the most irresponsible game company ever they wont even display the contact details even a mail id
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ID
#1121696 Review #1121696 is a subjective opinion of poster.
Reason of review
Damaged or defective

Terrible service

You provide information, and they ignore you with automated messages.
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ID
#1094695 Review #1094695 is a subjective opinion of poster.
Reason of review
Poor customer service

Hate it

Dey suck rocks *** thiefs
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ID
#1065361 Review #1065361 is a subjective opinion of poster.

The worst ever

I preordered gta v collectors edition for PS3 they had many issues from launch for 8 months eventho I had the collectors edition. Cases codes for the dlc numbers it took 9 months and 317 calls to rockstar support to get the problem resolved not counting the emails to rockstar with prof that I had bought two and the recpits of buying both copy's and photos of both cases in the same picture. After they finally realized their staff had made an error several times. They offered to put 10 million dollars on my account and give me new codes for the dlc to get it working again after waiting all that time. When I attempted to port my account over when I had not bought a ps4 yet before the time ran out to port my account over they banned my account for 30 days accusing me of cheating mind the fact im a 51 year old man that never in 3 years of playing gta their was never a report on my account for any kind of issues. When rockstar count not or would not deal with people pervertung the game. And told ppl if you do not want to deal with ppl like that go to ps4 where you will be safe. When I was suspended I was accused of being what they called a bad sport. When I asked if a report was made aginst me the agent said no. Then the second call I was accused of having the hot knife car which came with the collectors edition dlc that pre ordered. Then I was accused of having to high of a rank which at the time my rank was 621 from 3 years of playing gta v doing missions like rooftop rumble. Then the next excuse was I had to much money which I had earned 212 million dollars in missions and heist and 58 million in stealing over 11 million cars and selling them not including the cars Simao wanted. When I offered prof then I was accused of having rockstar of giving me 10 million dollars. They made other accusials of me making my rank 8000 which in fact it never was in 33 phone calls they offers different excusses rude agents. And complete disrespect to a customer that had up until this point been loyal customer buying games for pc PlayStation owned ever all copy's of gta games dating back to PlayStation 2 but after this experience with rockstar calling me an liar when they admit I had bought over 40 million dollars in shark cards not including the fact I had bought several copy's of a game that cost 130 per game and had also bought a digal copy of the game for my other sons PS3. I feel to be treated in this manor I'm paying them to do this after buying 3 copy's of gta sa 3 copy's of vice city 3 copy's of gta 3 and 2 copy's of gta 4 2 copy's of the list and dammed the ballot of *** tony and one complete edition of gta 4 not counting the digal copy's of the ps2 gta games to play on PS3 it's clear rockstar does not serve the customers needs they are money driven rude ppl and I refuse to buy any rockstar title I feel after all of this when never they could back up one thing they said that a game from launch had issue after issue that only made things harder on the players who mind you is why any of them have a job to start with its clear ppls do not matter I refuse no matter what my son wishes to waste any of my hard earned money on a company I cannot trust to simply maintain a service they are being well paid for. I just thought I would share this experience with others and warn others do not trust rockstar countless times I was assured follow up and call backs that never happened all the company is after us your money so buyer beware.
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ID
#1058951 Review #1058951 is a subjective opinion of poster.
Reason of review
Problems with payment
New Reviewer

Suspended for no reason...

Please note that i have been suspended for no reason. i have not been online for the past few days, due to that my internet connection was interrupted by my supplier. i believe my account has been hacked. i was also unable to log into my account after receiving this...
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1 comment
#1341390

I Got Banned after 2 hours of being unsuspeded,

first Rockstar support confirm by email that they suspended me by error.

then they say that they can not find any illegal activities on my account, but there is nothing else they can do. i will just remain banded after 950 hours of game play...

really Rockstar...to whom did you sell my account to???

ID
#1038155 Review #1038155 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
New Reviewer

Banned after tranfering my ps3 to ps4