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Customer support is absolutely ***

1.0
Details
Over 12 hours ago, I submitted a support ticket. GTA-V for pc was crashing on startup, and nothing I did could fix it. 8 hours into the wait, I was informed by their twitter feed that I would be contacted "soon". I've waited 4 hours, and I haven't heard a word from anybody. For some bizarre reason, they decided to completely remove their phone lines so there is no way for me to contact a human being at their company. Their customer service is absolutely ***. Literally the only thing I have heard from the company are the automated replies from their twitter bot. It isn't like I am the only person with this problem; there are thousands of people reporting it on their forums, and they haven't even acknowledged it's existance yet. It is completely unacceptable.
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ID
#621925 Review #621925 is a subjective opinion of poster.
Location
Dudley, Dudley
Cons
  • Website design
  • Customer service
Reason of review
Poor customer service
Preferred solution
The company to acknowledge that there is a problem, make it possible to speak to a human without their silly web ticket system, and fix the HUGE problem in their software.

Online Game Review

1.0
Details
Almost everyone cheats on rock star games I'll never buy rock star games again
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ID
#620010 Review #620010 is a subjective opinion of poster.
Location
Elkhorn City, Kentucky

Rockstar Games Account Review

5.0
Details
I got banned for no reason .. someone was on my account and i didn't no and when i tryed to sign on its says im banned ?? Get it fixed
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ID
#616194 Review #616194 is a subjective opinion of poster.
Location
Lisburn, Lisburn
Product
Rockstar Games Account
Reason of review
Order processing issue

Gta 5 Review

4.0
Details
I'm getting spawn killed by people in cars running me over and they have armored cars so I can't shoot them but they can shoot and spawn kill me a they want and I kill them with explosives evacuee there's no other way and I get into a bad sport lobby?? Really rockstar? There is no logic whatsoever behind these bad sport lobbies for destroying vehicles.
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ID
#614388 Review #614388 is a subjective opinion of poster.
Location
Pacifica, California

Gta Online Heists Review

3.0
Details
With the newest heist updates Mar 10th 2015, they promised improved servers bringing more stability but no. They are still garbage, ive been trying to play the heists for 2 days now and can not run one through because the severs keep crashing and i keep getting disconnected in the middle of a mission.
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ID
#608995 Review #608995 is a subjective opinion of poster.
Location
Richland, Washington
Reason of review
Bad quality
Update by user Apr 30, 2015

The issue is resolved. It took a long time but they apologized and gave my son 1,000,000.00 in Shark Cash.

Update by user Apr 15, 2015

Although it took a long time the issue was resolved to my satisfaction. They gave me $1,000,000.00 in shark cash.

Original review posted by user Mar 16, 2015
I was playing GTA. I wanted to buy something so...
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ID
#608990 Review #608990 is a subjective opinion of poster.
Location
Selden, New York
Product
Rockstar Games Account
Reason of review
Poor customer service
Loss
$22

Online Game Review

1.3
Details
After the heist update everything loads slow and lags & no one does the heist i want it resolved soon as possible.
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ID
#608698 Review #608698 is a subjective opinion of poster.
Location
Churchville, Maryland
Reason of review
Not as described/ advertised

Rockstar Games - Gta Online Heists Review from Reading, Reading

4.0
Details
I have been waiting for the heist update to complete for 4 and a half hours and it's still only on 30%, this is *** take considering I've got work in the morning and I thought I could have a little to at it today but at this rate I don't even know if I'll be able to play tomorrow, my internet is all good I've tried everything that it says on other forums to speed it up but nothing works
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ID
#606888 Review #606888 is a subjective opinion of poster.
Location
Reading, Reading
Reason of review
Damaged or defective

Gta v

why is the company down for the old gen consoles and up on new gen its annoying and boring not being able to go online can u fix it please because im annoyed and so is every one else its not funny coz heists came out and now no one can play online we are forced to play campaign (which is boring now we all completed it) or forced to play a different game and I would prefer to play gta v with my friends and its really annoying all we ask is that you get it fixed on 360 and ps3
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ID
#606405 Review #606405 is a subjective opinion of poster.
Location
Cardiff, Cardiff
Reason of review
Damaged or defective

Rockstar games is a useless company who have taken over a year and have still not resolved by complaint

Rockstar games is a useless company who have taken over a year and have still not resolved by complaint I was playing GTA 5 on PS3 and was muted. This ban has gone on for nearly a year now I am not in a bad sport pool. This cowboy outfit decides to ban someone on the basis of a couple of child players complaining. I was never informed on why the ban was in place I can only presume it was because I had told a couple of child players that they shouldn't be playing. Since it is illegal to sell this game to under 18s yet Rockstar are are facilitating it and pandering to them.
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ID
#579092 Review #579092 is a subjective opinion of poster.
Location
Hockley, Essex
Reason of review
Poor customer service
Loss
$800
Preferred solution
Deliver product or service ordered

Rockstar Games Grand Theft Auto Video Game Review

5.0
Details
When i join gta v online people with poor internet keeps kicking me out of games need you fix them
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ID
#569797 Review #569797 is a subjective opinion of poster.
Location
Liverpool, England
Product
Rockstar Games Grand Theft Auto Video Game

Server Review

Absolute garbage servers constantly down or not responding. I paid in full for this game and it doesnt work so you mis-represented and mis-sold me this peice of ***. I WILL get my money back and further you useless ***
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ID
#567789 Review #567789 is a subjective opinion of poster.
Location
Worksop, Nottinghamshire
Reason of review
Damaged or defective

Gta 5 Review

5.0
Details
I would like a refund on GTA V i bought the game a year ago on the xbox live store and nothing was wrong with it but when i wanted to redownload gta v and when it finished downloading it i went to the game and it said the disc is unreadable i uninstalled it and installed it again and ut said the same thing disc is unreadable but i bought it of the xbox store
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ID
#567245 Review #567245 is a subjective opinion of poster.
Location
Gary, Indiana
Reason of review
Damaged or defective

Gta 5 Disc Review

Bought gta v and after 10 days the disc cracked. Apparently its my brand new ps4 fault. Personally I think its rockstar using bad discs. The supplyer doesnt want to replace and expect me to buy it again
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ID
#565036 Review #565036 is a subjective opinion of poster.
Location
Pretoria, Gauteng
Reason of review
Damaged or defective

Rockstar Games - Account Review from Country Club, Florida

1.0
Details
Worst customer service ever!!!!! I am playing GTA series since first part. Just recently I've got the GTA 5,played for a week and my PS3 died. I've got the PS4 log in with my account and find out that i have to buy a game again?! Different platform they said. It is the same game ,same console just updated. Girl was very un-interested in my issue, offered me no discount or any solution and on the end sarcastically asked me doo i ne3d any other help?!!!! Well you didn't help me on the first place at all! This is the last Rocstar game I've played for the retlst of my life. Very disappointed! ! Bojan Olcan bojanolcan@gmail.com
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2 comments
Anonymous
#962175

Been waiting a month for rockstar to get back to me my online timing out session problem even foned them and been told u will hear next couple days n even had fone put down on me too

Anonymous
#903660

This is the most retarded review I have read all day. If you have GTA for the ps3 and then your ps3 died, and you bought a new ps4, then clearly you would need to be a came compatible with the ps4 OS. That's just how it works.

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ID
#560082 Review #560082 is a subjective opinion of poster.
Location
Country Club, Florida
Product
Rockstar Games Account
Reason of review
Damaged or defective