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Rockstar Games - Customer Care Review

I'll open this up with saying I never go out of my way to leave a bad review but they definitely deserve it. I bought grand theft auto V, and at that 3 separate times. I bought it for Xbox 360, then for Xbox One, then for PlayStation 4. Rockstar was GLAD to take my money three separate times, and between buying the game and in game purchases, I had probably spent $250+ on which there was never an error. HOWEVER, when it came to helping me out with problems I encountered, such as not getting the money I BOUGHT in game, or TRANSFERING the characters from console to console, they didn't seem too enthusiastic to help me... actually, they didn't seem to help me at all. "Sorry. The bottom line is that you can't transfer between next gen consoles." "Okay but you can transfer from previous to next gen, right?" "Yes you can" "And if the transfer was made to my account in an error, you would've changed it correct" "Well yes" "So then it is safe to assume you can act as if this was an error and wipe it then transfer my old 360 to my PS4, correct?" "No you can't it was successful last time so nothing can be done." "Can't you give me some sort of reparation to make up for the fact that I've bought this game 3 times.." "Nope. Is there anything else i can help you with?"... Literally absolutely useless. Noncompassionate robots that did nothing but read off of a computer screen. Thanks rockstar, I'm glad you *** took money from a loyal customer on 3+ occasions with out a problem, but failed to reciprocate even a tiny degree.
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ID
#978153 Review #978153 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service

Everything They Make Review

1.0
Details
Rock star are a load of *** of you have a probelm with them forget it its your fault not theres and they will ban you if you say other wise. Happend to me now taking them to court for stealing my save as it never belonged to them :)
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ID
#968682 Review #968682 is a subjective opinion of poster.
Reason of review
Poor customer service

Short Review on November 19, 2016

1.0
Details
Rockstar Games - Simple Review #1479586808
Did not receive my money and all they have been doing is giving me a run-around
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ID
#958034 Review #958034 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Problems with payment

Terrible and incompetent support team

2.5
Details
I've had an organisation on GTA online now for a while, at first no issues, then came a plane cargo delivery. Well every single time I have to make a shipment by plane it gets destroyed, the plane bugs out and I lose all control over it, no matter what I'm doing with my controller to try and save it, nothing works. And no its not my controller because I have 3 and it happens regardless of which one I'm using. After the third time that it happened I tweeted support and they told me to submit a ticket. Done. I get told to re calibrate GTA, which I had already looked into after the second time, I then got told to send a video of it to them (as if I record every single thing on my PS and actually save it.. like no.) So I said it would take a while, as I had to fill my warehouse and wait for a plane delivery. Ticket got closed. Opened another after the 4th time it happened to submit the video. Video didn't submit and I got told to RECALIBRATE AGAIN. I swear they work off a script, copy and paste solutions that don't work 90% of the time. Then an hour after this it happened again. Well I lost it, tweeted them again to try and get some sort of resolution but got blatantly ignored 3 times. I've had GTA 5 since it first came out, preordered it. Yet they've just pied my off. Rude AF.
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ID
#929547 Review #929547 is a subjective opinion of poster.
Location
Middlesbrough, England
Product
Rockstar Games Video Game
Pros
  • Game itself
  • Game overall
Cons
  • Bugs
  • Bad support
  • No resolutions
Reason of review
Poor customer service
Loss
$320000
Preferred solution
Full refund
2.5
Details
I am level 83 and bought a megalodon shark card to get 12 million , because the bonus 50 % extra, gta5 dollars and got the money and bought the aquarius yacht fully upgraded and came to 10 million and 2 left over and went to it but someone else in the lobby was with me...
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1 comment
Anonymous
#1343162

Real world problem there...

ID
#924924 Review #924924 is a subjective opinion of poster.
Location
Oswestry, Shropshire
Product
Rockstar Games Grand Theft Auto Video Game
Reason of review
Not as described/ advertised

Sponsor vehicles in gta v aren't free for me but are for my other friends and I won't them free or 1million gta dollars

Rockstar Games - Sponsor vehicles in gta v aren't free for me but are for my other friends and I won't them free or 1million gta dollars
Hi rockstar, I am not happy that I am the only one of my tons of friends that hasn't got the sponsor vehicles for free (burgershot etc). To make up for it can you make th care free for me or give me 1 million gta dollars or have an update where there is a car trading system. You have no idea how pissed I am and really love those cars. Not buying them because my friends got them for free. I have a social club account clearly, higher level than most of my friends and in the same crew. Kind regards (sort of) Kyranasaurous P.S Kyranasaurous is my Xbox one gamer tag and the one you should send cash or vehicles to.
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ID
#902049 Review #902049 is a subjective opinion of poster.
Location
Adelaide, South Australia
Product
Rockstar Games Grand Theft Auto Video Game
Pros
  • Game itself
Cons
  • Glitch for mee
Reason of review
Malfunction I think, value of loss actually 1'577'000 gta dollars
Preferred solution
Let the company propose a solution

Rockstar Games Account Review

1.8
Details
Absolutely terrible. My brother transferred my xbox 360 data to his ps4 without my knowledge and I spent hundreds of dollars on that account and I cant get it on Xbox one because it's a "one time thing". Rockstar is terrible.
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ID
#889383 Review #889383 is a subjective opinion of poster.
Location
Forest, Virginia
Product
Rockstar Games Account
Reason of review
Poor customer service

GTA V STOPPED WORKING. MY VALIDATION KEY SUDDENLY DOES NOT WORK. NO SUPPORT

1.0
Details
My game worked fine until I couldn't play it for a while and then had to re-enter the key and it will not work. I bought a very expensive gaming PC to play GTA V. No other games. Waste of time and money. I gave them the support ticket over a month ago and I get robo replies once in a while to ask if "I" resolved the issue only they can resolve. I will never buy a Rockstar game again. Waste of money! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
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ID
#886249 Review #886249 is a subjective opinion of poster.
Location
Manassas, Virginia
Product
Rockstar Games Grand Theft Auto Video Game
Cons
  • That my key stopped working
Reason of review
Poor customer service
Loss
$65

Gtav Review

1.0
Details
Worst support I have ever seen. To summerize the email I recieved, "no one has even read your ticket figure it out yourself"
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ID
#882184 Review #882184 is a subjective opinion of poster.
Location
Bellevue, Washington
Reason of review
Poor customer service

Gta 5 Review

4.5
Details
I had 9 million dollars and I just got hacked
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ID
#882064 Review #882064 is a subjective opinion of poster.
Location
Harrow, Harrow

Customer no-service!

If you have any problems with games that were purchased legally, don't call their customer no-service! You will be treated as a thief and get the same message from their band of idiots!!! THEY SUCK!!!! I will exercise my displeasure with my money from now on!!! If it says "rock star games", I'll kee my money in my wallet! They lie to take your money, but will not back up their warranty once they pocket the cash. Steven C, probably not his real name because they hide like little cowards behind a wall of internet secrecy, is a little toad! He just kept sending the same e-mail again and again. Eventually, they hope you just give up and go away, "we have you money, that's all we wanted."
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1 comment
Anonymous
#1175611

Yep thats exactly how rockstar works. Filty rats dont care about their game. Its just the money.

ID
#853270 Review #853270 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service

Rockstar Games Video Game Review from Shrewsbury, Pennsylvania

Well my issue is that we Xbox 360 have no more updates but Xbox one is getting all sorts of updates why punish Xbox 360 at all if you we're going to make the game for Xbox 360 you might as well give us what Xbox one has for Xbox 360 I think honestly it's total bull *** and I think it's a big problem with the Rockstar we already have the updates for several the GTA online gaming why not just give us the rest of them I think this is a huge downfall for Rockstar and honestly I don't think I would ever buy any more of the GTA games because of this and I know there is a lot more people that are playing Xbox 360 online that feel the same way
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ID
#849126 Review #849126 is a subjective opinion of poster.
Location
Shrewsbury, Pennsylvania
Product
Rockstar Games Video Game
Reason of review
Bad quality

Rockstar Games Video Game Review

I spent real money on this game plus pay for internet and paid for my game and my ps3 and always freeze up or signs me out think you should give me some rp points for the hassle
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ID
#824197 Review #824197 is a subjective opinion of poster.
Location
Buchanan, Tennessee
Product
Rockstar Games Video Game
Reason of review
Bad quality

GTA what maintenance?

1.0
Details
first they make us pc gamers wait for 2 years. then for another 3 years they sell it at max price for the pc while no maintenance whatsoever occurs. never seen any popular game so badly maintained. In one game you get no sound. in the next game you cant move your car n next there is no chat. this is not to mention the terrible console server menus. want to change a setting while in a game setup? forget it, not possible. what the ***. cooperative campaign would be a good idea but they skipped that too. gj rockstar you have beaten the maffia.
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ID
#815695 Review #815695 is a subjective opinion of poster.
Location
Oostvoorne, South Holland
Cons
  • Community support or phone support and cheaters
Reason of review
Damaged or defective
Loss
$60
1.0
Details
Rockstar Games - GTA 5 PC Ban
I am in my 3rd ban . This ban I am accused of modding , hacking ,and glitching . I have never ran any programs in GTA 5 pc version or any other games what so ever . Rockstar community support and phone support will not listen at all they still say I run mods . On...
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2 comments
Anonymous
#1174814

Same here mate I've just got banned for Second time and I wasn't even on it and I don't *** or cheat in anyway

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ID
#808998 Review #808998 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Cons
  • Community support or phone support and cheaters
Reason of review
Accused of hacking
Preferred solution
Let the company propose a solution