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2.3
Details
I bought GTA5 when it came on sale 2/18/17 or so, sold some counter strike skins to get it. I played it for about 4 or 5 days and had a lot of fun. But i launched the game today and got a message that said i was suspended for a month and would lose all of my progress....
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1 comment
Anonymous
#1602539

My account was suspended too, I don't know why, I was not blowing up players cars or anything, in fact I also received 2,000 for good behavior, then this. I see modders ALL the time, putting blades on a yacht and flying around the city, putting christmas trees, pool tables, other stuff on you.

I've been put in cages, dropped off in the ocean.I have not done anything like this but I get my account suspended. Why doesn't rockstar suspend those people's accounts.

And how does someone disable the 'kick' from the menu? I can't do that, how can they do that??

Review
#1011935 Review #1011935 is a subjective opinion of poster.
Product
Rockstar Games Account
Pros
  • Single player
  • Community
Cons
  • Costumer service
Reason of review
Poor customer service
Preferred solution
My Suspension Taken Away
Tags
  • Gaming Support
  • GTA5

Rockstar Games - Grand Theft Auto Video Game Review

1.0
Details
My son was misled and purchased a DLC but was told that The Ballad of *** Tony was a game he could purchase on its own. After buying GTA4, still unable to play it. Out 39.98 and Rockstar won't refund or give credit towards another game. The guy just kept reading and repeating " sorry, rockstar cannot refund purchases made through 3rd parties". When i asked if he was reading a script he said he had to disconnect the call. Worthless worthless company. Why wouldn't you attempt to make a customer happy? The poorest customer service EVER. DO NOT PURCHASE ANYTHING FROM THIS COMPANY
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Review
#1010915 Review #1010915 is a subjective opinion of poster.
Product
Rockstar Games Grand Theft Auto Video Game
Reason of review
Poor customer service

Rockstar Games Grand Theft Auto Video Game Review

3.8
Details
I spent almost all of my money buying a yacht and logged back on the next weekend and my yacht was gone, still having less than 100K and so I check in the store and it still was giving me the option to buy it. Then I thought it was just a glitch so I restarted my PlayStation and went back on to GTA 5 online and it still wasn't there. Now I have less than 100K in money and my yacht is gone!!!
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Review
#999061 Review #999061 is a subjective opinion of poster.
Product
Rockstar Games Grand Theft Auto Video Game
Reason of review
Bad quality

Rockstar Games review: The USELESS Kraken

I , like many other GTA V ONLINE gamers wasted 1.3 million on this sub to "EXPLORE " the ocean & lakes underwater environment. Only to discover there is ZERO ocean life to explore, no briefcases to collect, no guns, ammo, or pretty much anything to explore. The vehicle's light cause massive glare making it almost impossible to see to steer around rocks in murky waters and at times even in clear water. Turning the lights off and disabling the field of vision mechanics helped a little bit. However when you can see clearly it doesn't take long to realize it doesn't matter as there is again NOTHING underwater to explore. Unlike in story mode where you have fear of being eaten alive by sharks while exploring wreckage to add to the game's immersion mechanics. That is a huge reason I liked this game. Let's also discuss how the Kraken is suppose to be a "reward" for returning players yet we have to pay 1.3 mil to access that reward and only to discover it is a useless vehicle. So how about give us something like the aqua blazer recolored as our returning reward for free or a deep discount, take the sub out of the game or PUT IN WILDLIFE & SEALIFE!! Which is really what we all want anyway. When I contacted Rockstar about this issue, I got nothing but " yea, um sorry once you buy a vehicle there are no refunds just because you are not happy with it" Let me clarify, I am not un happy with the vehicle, I like the vehicle the concept is great and it kind of looks cool, although it could use a copilot seat. The issue is that the main function of "exploring the ocean" is BROKEN given there is NOTHING to explore. Rockstar took my money , and unapologetic-ally sold us all a useless vehicle. Judging by all the other gamers pissed off about this, it is most definitely a RIPOFF.
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Review
#995026 Review #995026 is a subjective opinion of poster.
Product
Rockstar Games Grand Theft Auto Video Game
Reason of review
Damaged or defective
Preferred solution
Full refund

Rockstar Games review in New York, New York: Good game Terrible Customer Support

2.3
Details
GTA5 is has one of the greatest multiplayer games of this era for me, but don't even get yourself in a situation where you need to call customer support. Because you wont get any help. A hacker stole your account and had a party with your stats? Your fault. A glitch broke open your garage and then your cars run away like dogs waiting their chance at freedom from its owner? Your fault. The customer support is so awful that you have to wait weeks just to get a reply. In fact if you were calling customer support because you got banned you'll probably resolve your issue by the time the ban is lifted. One of the worst customer supports I've ever had the displeasure of dealing with. And they dare go the MMO route where a game lives and dies by customer support... lmao anyways Do not buy any Rockstar Multiplayer Focused game in the future. They showed they cant handle that market.
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Review
#994925 Review #994925 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Pros
  • Game itself
Cons
  • Website design
  • Customer service
  • Poor customer service hackers
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution
Tags
  • GTA5

Short Review on January 17, 2017

I have called rockstar on 4 occasions as I bought a 3.5 million shark card and did not revive the money in 2+ days I am very unhappy with the survive because they have not solved the problem for me after I followed the steps to do so!
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Review
#992503 Review #992503 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
Rockstar Games review - I got banned for no reason
just got banned after i reported a cheater in game after they dropped a *** ton of cash on me. i am now permanently banned and cant appeal it. I dont know what else to put here. the first time i got banned for a week, the second time i got banned for a month. every...
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5 comments
Anonymous
#1432404

i had a hacker on my play station 3 the person is wpgbcan a girl and this person hacked my rank and my cars houses my rank296 down to 1 now whin i try to go online i go to story mold it.rock star games comp sucks.i well never buy a game from them . i play on my comuputer it sucks the hackers moders make the game bad

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Review
#986764 Review #986764 is a subjective opinion of poster.
Product
Rockstar Games Grand Theft Auto Video Game
Cons
  • Poor customer service hackers
Reason of review
unfair ban
Loss
$40
Preferred solution
unban my account
1.0
Details
Phoned rockstar after 8yearold son used my credit card and made an unauthorised purchase. Explained to them what had happened and they couldn't care less . Cost me £65 and PlayStation uk just as bad . Don't expect any help . Just quote they policy's at you . --------s
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1 comment
Elizabeth
#1264246

I went on the PlayStation forum and made a post about the poor customer service - called back and was given a refund when I told the rep about my forum post as well as the numerous comments it got. I suggest you give it a shot as well ...it's worth a try !

Review
#983655 Review #983655 is a subjective opinion of poster.
Product
Rockstar Games Grand Theft Auto Video Game
Reason of review
Problems with payment

Rockstar Games - Customer Care Review

1.0
Details
So I talked to this guy and he didn't give me his name and I told him the problem that I have with Grand Theft Auto 5 and the problem that I had was my break wouldn't work even though I have modded out my car and he didn't believe me so I waited on hold for 10 minutes and he told me that he would email me and I had to video it for them to investigate it once again I do not trust them and he was very rude he tried to argue with me of what my question was and he didn't even answer it it was some guy so yeah I would not call them if you need help I would just file a complaint here!!!
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Review
#982120 Review #982120 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Reason of review
Poor customer service

Rockstar Games review in New York, New York: RockStar is a ***-artist.

1.0
Details
Rockstar Games review - RockStar is a ***-artist.
I got ban for some modder that came into the game and did something called a money drop. It doesn't matter how fast you run or where you hide it still drops on your head. I told the rep at rockstar what had happen but he didn't act like he cared. I asked him if he could pull the video session up and tell me the name of the hacker so I may sue him, he said no that they can't pull up such playback videos. I then asked how you can protect yourself from this money drop and he said deposit it into the bank and we will remove it. I'm sorry but a few friends did that who was not modding neither got banned for doing that as well. So I guess your screwed either way. Looking at videos online I saw there was a lot of members getting ban who did nothing wrong. I heard it was a scam by RockStar to boost sales by making people buy another product key to continue playing online with friends. I'm sad to say but I believe it.
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Review
#979073 Review #979073 is a subjective opinion of poster.
Service
Rockstar Games Customer Care
Pros
  • Game and the graphics
Cons
  • Customer support and modders
  • Poor customer service
  • Hackers
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Gaming Support
  • GTA5